FAQs

  1. How can I place an order?

You can place an order on our website by adding items to your cart and completing the checkout process. You can also place an order in Facebook Messenger or phone by calling +8801706695000 during business hours.

  1. What forms of payment do you accept?

We accept bKash and Cash on Delivery (COD)

  1. Can I make changes to my order after it has been placed?

If you need to make changes to your order, please contact us as soon as possible at know.adriana@gmail.com or +8801706695000. If your order has already been shipped, we will not be able to make changes.

  1. How do I track my order?

You will receive a tracking number from Courier Company once your order has shipped. You can track your order by entering the tracking number on the carrier's website.

  1. Do you offer international shipping?

No, we don't offer international shipping 

  1. How do I return or exchange an item?

Please refer to our Return & Exchange Policy for instructions on how to return or exchange an item.

  1. What is your return policy?

We offer a 5-days return policy for most items. Please refer to our Return & Exchange Policy for full details.

  1. How long will it take to receive my order?

Most orders will be shipped within 2-3 business days of placing the order. Delivery time will vary depending on your location. Please refer to our Shipping Policy for more information.

  1. Do you restock items that are out of stock?

We may restock some popular items. If you would like to be notified when an item is back in stock, please contact us at know.adriana@gmail.com and we will add you to our restock notification list.

  1. How do I contact customer service?

You can contact our customer service team by email at know.adriana@gmail.com or by phone at +8801706695000 during business hours. You can also use our online contact form to send us a message.

  1. Do you offer gift wrapping?

Yes, we offer gift wrapping as a paid service for all orders. If you would like your order to be gift wrapped, please contact with us.

  1. Do you have a physical store?

We are an online-only boutique, but we do offer local pickup for customers in the Mirpur DOHS area. Please contact us to arrange a pickup.

  1. How do your sizes run?

Please check the size guide within the product page. For further clarification you can knock us Facebook Messenger .

  1. Do you offer plus sizes?

Yes, we offer a selection of plus size options in select styles. Please contact with us to check availability. 

  1. How do I care for my Adriana Lifestyle items?

We recommend following the care instructions listed within product page. 

  1. Do you have a loyalty program?

No, right now we don't have.

  1. Do you offer wholesale pricing?

Yes, we offer wholesale pricing for bulk orders. Please contact us at know.adriana@gmail.com to request a wholesale price list.

  1. Can I request a specific item that is not currently available on your website?

Yes, if there is a specific item that you are interested in and it is not currently available on our website, you can contact us at know.adriana@gmail.com to request it. We will do our best to source the item for you.

  1. Do you offer any discounts or promotions?

Yes, we offer a variety of discounts and promotions throughout the year. Sign up for our newsletter to stay up to date on all the latest deals.

  1. How do I unsubscribe from your newsletter?

You can unsubscribe from our newsletter at any time by clicking the "Unsubscribe" link at the bottom of the newsletter. You can also contact us at know.adriana@gmail.com to request to be unsubscribed.